When performing a withdrawal from the Bittrex web version, if you do not have Two-Factor Authentication (2FA) enabled on your account, we will send you a withdrawal confirmation email to authorize the withdrawal.
Withdrawal confirmation emails are only supported on the Bittrex web version. If you are trying to withdraw using the Bittrex mobile app, you must have Two-Factor Authentication (2FA) enabled on your account.
If you are not receiving emails for the withdrawal, please refer to this article for guidance.
If you have followed the troubleshooting tips from the above article without success, you could then try:
- Canceling the withdraw and trying again to prompt a new confirmation email
- Contacting Bittrex Support to change the email on your account - to do this, be sure to provide us with information on your past deposits, recent orders, and your approximate account balance(s)
If your account has a high balance, we may request additional information from you before performing an email change.
Alternatively, you can enable Two-Factor Authentication (2FA) on your Bittrex account to avoid having to rely on confirmation emails. We strongly recommend this option for added security!