First and foremost:
Please note that Bittrex does not participate in token giveaways on social media. And, we certainly do not ask people to send us tokens or fractions of tokens in exchange for larger token sums. If the Twitter handle of the account in question is not one of these -- @BittrexExchange, @BittrexUS, or @BittrexSupport, then it's not us!
With that being said, Twitter is a great tool for us to connect with our users and keep them informed. But with all social media platforms, including Twitter, users should proceed with caution as there are scams out there created by impostors -- or people who create fake accounts pretending to be another person or even a business.
We have caught and reported our fair share of Bittrex impostors, such as:
We take this very seriously, and report impostors to Twitter as soon as we see them. The above accounts have been suspended, but sometimes it can take several attempts, and even a few days, before these impostor accounts are removed from Twitter.
Now let’s focus on how you can protect yourself and your assets from these scams:
- Carefully check the Twitter handle - Impostors tend to create Twitter accounts using misspelled versions of our verified Twitter handles and our logo.
Some will go so far as to pretend to be from Bittrex Support, like in this example:
Some may even attempt to impersonate Bittrex executives by spoofing their personal Twitter handles and posting about the same fake offers we see directed at our company Twitter handles.
- Did the account tweet a reply to a real Bittrex Twitter handle, or reply to another user's tweet on a real Bittrex Twitter thread? - Some imposters will try and trick users by replying to real Bittrex tweets or threads, like in the examples below. If you see this, please repeat Step 1.
- Be wary of verified accounts - Unfortunately, imposters with a verified symbol tend to fool people more easily. So before interacting with a "Bittrex" account on Twitter, please kindly repeat Step 1.
- Don't give in to FOMO (fear of missing out) - We realize that FOMO makes people want to act quickly when a deal seems too good to be true. But it’s always best to take the extra step and check that the Twitter user is who they say they are. When in doubt, we would strongly advise not to participate in these types of offers that appear to be from "Bittrex."