Browser, Device, and IP Verification

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Depending on your Trusted Devices settings in your Bittrex account, we will send you a verification email to confirm it is truly you any time you log in to your account from a new browser/device or IP address. This email will come from no-reply@bittrex.com. 
 

Manage Trusted Devices

By default, the Trusted Devices settings are set to authorize by devices. You can update these settings and manage trusted devices from the Bittrex web version:

  1. Log in to your Bittrex account.
  2. Go to My Account > Trusted Devices.
  3. Here you can see which devices/browsers you have allowed access to your account. Any time you log in to your account from a new browser/device, you will be prompted to add this device to your Trusted Devices list, and it will appear on this page.

  4. To remove access to a device or browser, check the box to the right of the device/browser name, then click Delete > Delete Selected Devices.

    Note:

    If you delete a trusted device, you will be prompted to log in again. You may also receive another verification email.


  5. To change your method of trusting devices, click authorize using IP addresses instead. Now any time you log in to your account from a new IP address, you will be prompted to add this address to your Trusted Devices list, and it will appear on this page.

  6. To switch back to authorizing by browser/device, click Switch back to authorizing by devices.
    BUS_-__Manage_trusted_devices_on_web.gif

Verify your device/browser

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Open the device verification email and click or tap Yes, that was me. This will prompt you to trust this device/browser, and log in to your account.
  ↪ Didn't receive the email within 5 minutes? Click the link on the Bittrex page to try signing in
          again. This usually works, but if you still didn't receive the email, click here!

Trying_to_log_in_-_YES_that_was_me.jpg

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Note:

If you are using a public computer, we recommend selecting Don't Trust.

Device verification failed
After clicking or tapping the link in the device verification email, some users have reported seeing this error:

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This may happen for one of two reasons:

  • you tried logging into your account from one web browser (e.g. Chrome), and when you clicked on the link in your email, it opened in a different browser (e.g. Safari)
  • you clicked on the link in your email from a different device than the one you tried logging into your account from


Luckily, this is an easy fix! To avoid this error, be sure to open the email and click or tap the link from the same device and web browser you are currently using when trying to log in.

If you continue to have trouble, try copying the link in the email (below Yes, that was me) and pasting it in a new tab of the same browser you are using.


Trying_to_log_in_-_CLICK_link.jpg

Verify your IP address
You will see the following message if:

  • your Trusted Device settings are set to authorize based on IP address
  • you are attempting to log in to your account from an unknown IP address
New_IP_address_detected.png


Open the IP verification email and click or tap CLICK HERE TO LOG IN. This will prompt you to log in to your account, which will verify the IP address.
  ↪ Didn't receive the email? Click here!

Bittrex_IP_Verification_email.png

Note:

If you are using a dynamic IP or VPN, you will not be able to verify by IP - opt for Device Verification instead.



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