Login and Whitelisting Issues

This article is intended to provide support for issues you may encounter when attempting to log into your Bittrex Trading Account, and during the whitelisting of a wallet address or an IPv4 address.

Login and Whitelisting Issues

Username / Password / Captcha Issues

If you are encountering issues when logging into your account with your Username and Password please review the following steps for assistance:

  1. Please make sure you are attempting to log into the Official Bittrex Site. If you are attempting to log into https://support.bittrex.com you are logging into our Support system which uses a separate login.
  2. If you need to reset your password, you may use this link to reset your Bittrex password: https://www.bittrex.com/Account/PasswordReset.
    • Password resets generate a 24 hour account lock in order to protect users from hackers. You will need to wait 24 hours from the time you reset your password in order to withdrawal from the account.
  3. Be sure to add  mailer@bittrex.com for domestic and mailer@international.bittrex.com for international to your email's whitelist and contact list from within your email account. Please check your spam folder and your settings to make sure you are accepting our emails.
  4. Chrome is the preferred browser for Bittrex. If your login attempts are not going through, please ensure that you try again with Google Chrome, through an Incognito Window. If that works you will need to clear your cache and cookies on your existing browser
  5. If you are attempting to login from a mobile device, please try using a computer instead such as a PC or Mac.
  6. If you are experiencing logon issues with a captcha or a page that displayed "500 - Uh oh! something went wrong on our end"  Please try some of the following solutions:
    • Clear your browser's cache and any remove any Bittrex related cookies.
    • Try again with Google Chrome through an Incognito Window, if the issue is resolved, you'll need to try clearing your cache and cookies in your preferred browser again.
    • If the issues persist, you can try VPN software that changes the geographic location of your IP address.
  7. If this article does not resolve your Username, Password or Captcha issue Submit a Request for General Support.
Two-Factor Authentication Troubleshooting

If you are experiencing issues logging into your account with two-factor authentication, review our Two Factor Authentication FAQ Article. The support article goes over how to enable, disable, and troubleshoot two-factor authentication on your account.  If this article does not resolve your issue, log into your Bittrex Support Account and Submit a Request for 2FA Support.

IP Verification / Emails not Received

To add extra security to your Bittrex account, we require all users to approve each new IP address through an email confirmation. This IP verification procedure is required each time you attempt to login from a NEW IP Address. If you are not receiving the IP login notifications when logging into your account with your username and password, please review the following steps for assistance:

  1. Please make sure you are attempting to log into the Official Bittrex Site. If you are attempting to log into https://support.bittrex.com, you are logging into our Support system which uses a separate login. Be sure that you are logging in using your Bittrex trading email information.
  2. Add mailer@bittrex.com for domestic and mailer@international.bittrex.com for international to your contacts or safe senders list. This will whitelist the Bittrex mailing address, allowing all Bittrex emails to be delivered without question. Please check your spam folder and your settings to make sure you are accepting our emails.
  3. Chrome is the preferred browser for Bittrex. If your login emails are not arriving, please ensure that you try again with Google Chrome, through an Incognito Window. If that works you will need to clear your cache and cookies on your existing browser.
  4. If you are attempting to login from a mobile device, please try using a computer instead such as a PC or Mac.
  5. If you are still not receiving the IP Verification emails Submit a Request for General Support.
IP and Wallet Whitelist Issues

Most whitelisting errors occur due to the use of an IPv6 or an invalid wallet address added to the account.

Wallet Address Whitelisting Issue:

By adding a digital currency address to a whitelist, you will only be able to withdraw that specified currency to one of its matching addresses. To add or delete a currency and address pair, you must have two-factor authentication enabled and provide your authenticator code before submitting any changes.

If you enabled whitelisting for any currency, all currencies will be required to have a specified withdraw address. If you are receiving a whitelist address error, this most likely means you have not configured the address whitelisting you are attempting to send the currency to.

  • Please click Settings->Withdrawal Whitelist and configure this address for withdrawal.

IP Whitelisting Issue: 

By adding one or more IP addresses to your whitelist, you will only be able to place orders or withdraw funds from the specified whitelisted addresses. To add or remove an IP address, you must have two-factor authentication enabled and provide your authenticator code before submitting any changes.

Below are relative terms as well as troubleshooting tips:

  • Static indicates that the IP address remains the same with subsequent logins on the network.
  • Dynamic indicates that the IP address changes every time you log into your network
  • IPv4 whitelisting is currently supported through Bittrex (e.g. 192.168.115.1)
  • IPv6 whitelisting is not supported (e.g. 2001:0AB8:CD10:FE01:0000:0000:0000:0000)

IP Whitelisting is preferred for customers who work with a static IPv4 address on their network for added convenience. Bittrex does not currently support IPv6 addresses, or IPv6 to IPv4 conversions on our whitelist. If your account has an IPv6 address associated with the whitelist, you will need to remove the IPv6 address. If this does not resolve the issue, remove all whitelisted IP addresses to resolve the error.

If you are still encountering issues with whitelisting your IP or wallet ID Submit a Request for General Support.

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