Important information for Hawaii customers

All trading for Hawaii customers will be halted on July 19, 2019 at 1pm HST with account access disabled on August 30 at 1pm HST. 

Below you'll find some additional information about this process. 


Withdraw coins/tokens  

Please follow these steps in order to withdraw your coins and tokens from Bittrex. You must withdraw your coins/tokens by August 30, 2019 at 1pm HST.  

To withdraw your tokens, please log in to Once you have successfully logged in you will be prompted to enter withdrawal information for all coins and tokens above the minimum withdrawal amount. Once you have entered your withdrawal information click Submit Withdrawal Request.

Please note, if your balance is below the minimum withdrawal amount for the wallet you will not be able to withdraw it.


Customer support 

If you need additional assistance, please reach out to logging in to support (note: different login/account than Bittrex), select the Submit a Request button in the top right corner or use live chat to connect with an agent. 

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