Important Information for New York Customers

10/24/19 Update: NYDFS has requested that Bittrex postpone the New York account closure deadline until further notice. New York residents will be able to continue to withdraw funds, but may not deposit or trade.

6/28/19 Update: NYDFS has approved Bittrex to grant withdrawals for customers who missed the June 9 deadline.

As we have previously notified you, Bittrex was required to cease all operations for New York residents.  All trading for New York customers was halted on April 11, 2019 and all account access was disabled on June 9, 2019 by direction of the New York Department of Financial Services. This decision is a result of regulatory requirements that would have materially affected other parts of our business, including how Bittrex operates in other states and countries, and we can no longer operate in New York State.

However, DFS asked Bittrex to reopen the ability of NY residents to withdraw tokens, for those who have missed the deadlines. Below you'll find some helpful information to help you through this process.

Withdraw Coins/Tokens 
Please follow these steps in order to withdrawal your coins and tokens from Bittrex. You must withdraw your coins/tokens
. After this date, the assets will be transferred to the New York Office of the Comptroller.

To withdraw your tokens, please login to https://www.bittrex.com and click Wallets. Next, you will need to search for the wallet and click the withdrawal button to open the withdraw dialog. Then, you will be able to withdraw your balance. Please note if your balance is below the minimum withdrawal amount for the wallet, you will not be able to withdrawal it.

Details: https://bittrex.zendesk.com/hc/en-us/articles/115000198452


Customer Support
If you need additional assistance, please reach out to https://support.bittrex.com/. After logging into support (note: different login/account than Bittrex), select the “submit a request” button in top right corner or use live chat to connect with an agent.

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