Questions about Crypto Deposits & Withdrawals on Bittrex

Below is a video tutorial with instructions on how to deposit to Bittrex, along with common questions and scenarios that you may encounter when depositing or withdrawing with Bittrex. 

How to Deposit tokens to your Bittrex Account, Video and Text Tutorial

In order to deposit coins to Bittrex please follow these steps:

  1. Ensure that your account has been identity verified. You can find more information here.
  2. Click Wallets in the upper right hand of the site.
  3. Search for the wallet you are going to deposit to
  4. Click the next to the wallet.
  5. If the wallet is under maintenance you will see this:  a.PNGLearn more here.
  6. Click "new address" to generate your address.
  7. Please make sure to read the coins deposit instructions if they are available.
    • Some coins and tokens have a minimum deposit amount specific to that coin. For example ETH requires a minimum deposit of .05. If you send a deposit smaller than the minimum, you will need to send another deposit. The two deposits need to meet the minimum to be executed.
    • Some coins will require a message/payment/tag/memo in order to route the coins to your account. If this is not attached, you could risk losing the funds. If the proper tag/paymentid/memo/message was not included, you will need to contact our customer support team here and provide the full transaction hash of the deposit for further investigation. 
  8. You can now send your coins to this address. Please make sure that you only send the same type of coins to this address. This means if you generated a BTC address you deposit BTC to it and not another coin. If you deposit a different coin than what the address was generated for you risk losing these coins permanently. You can find more information here.

Please note: We cannot credit transactions until they have the proper number of confirmations on the block chain. Bittrex does not control the block chain nor can we make it go faster. Transaction time is controlled solely by the block chain of the coin you are depositing. If your transaction is confirmed in the block chain and still has not been credited please let us know.

Questions about Crypto Deposits

What type of coins does Bittrex Support? 
Bittrex currently supports the Bitcoin, Ethereum, USDT(Tether ERC-20), and USD base markets. We also support various  ERC-20 tokens, TRX-10 tokens and many independent coins and blockchains. Bittrex's variety of coins and tokens are perfect for your trading needs.  Please review our markets page, or our API page for more information on what coins and tokens we support! 

How to verify a transaction on a block explorer.
Review your transaction on the blockchain to ensure that the transaction was completed. Research your transaction on the appropriate block explorer for the coin you have deposited or withdrawn. For example, you may search for a BTC transaction on https://blockchain.info. Please reach out to our support staff if you need assistance finding your transaction on the blockchain or finding the correct block explorer.

Why are my Deposit and Withdrawal icons grayed out on my wallet?
Wallets that are not eligible to be withdrawn from or deposited to will be grayed out. This may also occur if your account has been disabled for use. If your account is disabled, you will need to enter a support ticket for assistance.

Where is my Deposit?
When a deposit has been sent to your account you may feel anxious waiting for the deposit to post. We cannot credit transactions until they have the proper number of confirmations on the block chain. Bittrex does not control the blockchain nor can we make it go any faster. The transaction time is controlled solely by the blockchain of the coin that you are depositing. If your deposit is not showing on your account, here are a few troubleshooting tips and tricks to review.

  • Were you provided with a transaction id or hash to verify the transaction was processed?
    • Review your transaction on the blockchain and ensure that the transaction has been confirmed. To find a block explorer, please use a search engine and search for "Coinname block explorer", which should lead you to a block explorer for that coin.
    • If the transaction is not on the blockchain then we will be unable to assist with the transaction. We cannot credit transactions until they have the proper number of confirmations on the blockchain.
  • Review your Pending Deposits.
  • Review your Deposit History.
    • You can access your balance page by clicking here. Scroll down to Deposit History. Often times the coin has processed to the account, and the customer did not see it happen.
    • Occasionally with some coins, the transaction will appear, but with a new TxID or hash. This is because the transaction went into the blockchain with one TxID, and then left the wallet to Bittrex on another TxID. This is common with Minimum Deposit coins such as ETH and the ETH ERC-20 Tokens, WAVE Tokens and LSK blockchain tokens.
  • Did your coin reach the Minimum Deposit on the blockchain?
    • Some coins and tokens have a minimum deposit in order to credit to the account. For example ETH and ERC-20 Token Coins may require up to a minimum deposit of 0.10. The minimum deposit value will be present when depositing your coin through your accounts UI. If you send a deposit smaller than this, you will need to send additional funds to combine the transactions together, this is called "Sweeping the balance". This will create a new TxID on the blockchain when sending the combined funds. Please review your wallet address on the block explorer for the TxID's that are associated with the deposit to find any changes in TxID's and hashes.
  • Does your coin require a tag/paymentID/memo/message that you may have forgotten? 
    • Please make sure to check the deposit instructions for each coin. If you do not follow the instruction provided your coin may not be credited. If you did not include the proper tag/paymentid/memo/message please submit a ticket and provide our support staff the full transaction hash of your deposit so that we may investigate the transaction. The typical crediting time for deposits without message is up to four weeks.
    • Tokens that may require a memo are as follows: AEON, ARDR, BITS, BTS, BURST, DCT, GBG, GOLOS, IGNIS, MOBI, NXT, SBD, STEEM, TUBE, XDN, XEL, XEM(NEM), XHV, XLM, XMR, XRP
  • I sent my coins to the incorrect wallet address. 
    • Bittrex has many coins, so it is common for users to generate an address for one coin and then deposit the wrong type of coin to that address. In some circumstances we may be able to retrieve these coins. If you sent your coin to a different coin's address you'll need to submit a ticket providing our agents the coin name, the address you sent the coin to, the transaction id (txid), and the amount of coins sent. This type of deposit mistake can take over a month to credit and may require a fee to recover. You can read more about Bittrex's Crosschain Recovery Policy here.
      • Examples of recoverable crosschains: BTC to a BCH Address, BCH to a BTC address.
      • Example of an unrecoverable crosschain: USDT(Omni) to USDT(ERC-20) address. 
      • Some tokens may have the same ticker. For example the ERC-20 token CPT is listed as both Cryptaur Token, & Contents Protocol Token. Please be sure that you are sending the correct token when depositing to Bittrex as we cannot revert incorrectly deposited funds.
      • We will be unable to credit funds sent on the wrong blockchain type. An example would be when an ETH ERC-20 token moves to their own mainnet blockchain (e.g. TRX and PAL were previously ETH ERC-20 tokens. They are now on their own mainnet blockchain).

If your transaction is confirmed on the blockchain, had the correct memo, and still has not been credited please open a support ticket and include the full transaction hash for our customer service agents to investigate.

Questions about Crypto Withdrawals

Where is my Withdrawal?
When a withdrawal has been initiated from your account you may have questions on where to find the TxID/transaction hash or where the withdrawal is if it has not yet arrived at the destination. Bittrex does not control the blockchain nor can we make it go any faster. The transaction time is controlled solely by the blockchain of the coin that you are depositing. If your withdrawal is not showing on your account, here is a few troubleshooting tips and tricks to review. 

  • Were you provided with a TxID or hash to verify the transaction was processed?
    • Review your transaction on the blockchain to see if it has been confirmed. If the transaction has confirmations on the blockchain, you will need to reach out to the receiving side for more assistance.
    • If the transaction is not on the blockchain please wait for the transaction to process. If it has been 24 hours, then please open a support ticket with our support staff.
    • If you were not provided a transaction Id or hash, you can access your balance page by clicking here and scroll down to Withdrawals. If your transaction was broadcasted to the blockchain, a TxID or transaction hash will appear in the Withdrawals section.
    • If you were provided a txID but does not appear on the blockchain and has been 24 hours then please open a support ticket with our support staff as it is possible that the withdrawal has orphaned.
  • Does the transaction show Unauthorized or Invalid in the Pending Withdrawals section?
    You can access your balance page by clicking here and scroll down to pending withdrawals. Review your pending withdraw status for errors.
    • Was the withdrawal Authorized? If you have 2fa, you will be prompted to enter your 2fa code during the withdrawal process. If you do not have 2fa, you will need click the verification link provided through the systems withdrawal confirmation email.
    • Was the withdrawal sent to an invalid address? All coins have a unique address and blockchain. They must be sent to the correct address type on the correct blockchain. (e.g. BTC to BTC, XLM to XLM). If the coin was sent to an address that is not valid for the blockchain, the transaction will not be completed.
    • All pending withdrawals that you wish to have cancelled, must be cancelled by the user. Click the red x next to the withdrawal to release the reserved funds for another withdrawal attempt.
    • If you attempt to cancel your withdrawal and you receive an error such as "Error: PAYMENT_IN_PROGRESS" please open a support ticket with our support staff and include a screenshot of the error you have encountered. 
  • The most common errors you may have encountered when trying to withdraw funds.
    • "Your available balance is not sufficient for this withdrawal." This error indicates that your balance does not meet the minimum withdrawal criteria (3x the TxFee). If you feel this is in error, review any open orders or pending deposits to see if your coins are held in reserve.
      • If your balance is insufficient you will either need to sell the coin on the market, buy/deposit more of the coin to meet the minimum withdrawal criteria, or if there is no market available, the funds will remain on the account, unusable.
    • Neo requires a withdrawal of an integer (whole number) in addition to the transaction fee.. If your withdrawal does not meet the criteria you may encounter the error "Your withdrawal amount must be an Integer". The minimum withdrawal allowed for Neo is 2.025.
    • XLM requires a minimum of 20 XLM to withdrawal. If your withdrawal does not meet this criteria, you may encounter the error "WITHDRAWAL_TOO_SMALL" XLM Withdrawals must be at least 20.
    • You may also encounter the error "Account Disabled". Please open a support ticket with our support staff under the form "Account Disabled" for more assistance. Additional troubleshooting is available through our Error Codes Troubleshooting page.
  • Why are we charged a withdrawal fee, how do I find it, and in what way does it impact withdrawals?
    • Our intention is to not make any profits on withdraws.  However, each coin has a network transfer fee that is built into the coin.  This means that we must charge a small amount to cover this fee. 
    • You can view the fee for a coin by clicking thenext to the coin to bring up the withdraw window which shows the fee. The minimum withdrawal amount is 3x's the transaction fee. (e.g. DOGE has a Tx Fee of 2.0 The Minimum withdrawal is 6.00000001). Alternatively you can also review the TxFee section of the API to calculate the minimum withdrawal.
    • If your balance is insufficient due to the fee, you will either need to sell the coin on the market, buy/deposit more of the coin to meet the minimum withdrawal criteria, or if there is no market available, the funds will remain on the account but unusable.

If you still need assistance with any withdrawal questions or concerns, please open a support ticket and include as many details about your issue as possible for our customer service agents to investigate.

Airdrop, Swaps, Distribution Announcements, Soft Forks, Hard Forks, Contentious Hard Forks, and Chain Splits. 

From time to time Bittrex will support Airdrops, Token Swaps, and Distributions of Tokens. If Bittrex plans to support an airdrop, token swap, or distribution, it will be announced through our Twitter page, and our support articles.

  • Airdrops occur when token creators decide to distribute free tokens to holders of other established tokens. This most commonly happens when a coin has a fork and promotes their new coin/token by distributing free coin/tokens.
  • Token Swaps occur when a token moves from one type of blockchain to another. An example would be when an ERC-20 token moves from the ETH blockchain to a mainnet blockchain (e.g. TRX was a ERC-20 that now runs on its own mainnet blockchain).
  • Distribution of tokens occur typically when a promotion or token unlock program is underway. Promotions will be listed in our support articles with information on how to participate. Most unlocked programs are set for a long period of time (1-5 years). For international customers, Bittrex is currently hosting the NPXS and BTT token unlock programs. If you are an international customer you can read more about these by clicking on the token name above.
    Additionally, distribution of tokens can occur upon the completion of an IEO with Bittrex.
  • Soft Forks occur when the older version of a token is cast aside for a new version. You can still use the old version however you may not have all the perks and there may not be markets available. The most notable attributes are that they are backwards compatible with the old version of the chain and does not result in a chain split.
  • Hard Forks occur when when the majority consensus with those on the network which requires a software upgrade. The most notable attributes are that the blockchain will be split into two, maintaining a common history. These are not backwards compatible with the old version of the blockchain and usually include an upgrade/change to the software.
  • Contentious Hard Forks usually occur when there is a disagreement within the community about the direction of the coin. One part of the coins community will continue on the current chain while the other part of the community moves to their own chain. And example of this would be the ETH/ETC fork. Another example would be the BTC/BCH
  • Chain Splits is a naturally occur split in the blockchain that usually happens when miners are racing to find the winning block information. It can also be forced to happen with a hard or soft fork. Chain splits create two or more versions of the original blockchain that share their history until a certain point. One issue you can see with a chain split is replay attacks. This is where the transaction meant for one blockchain is confirmed on another which may lead to loss of funds.
    • Notably, BSV has replay attacks and no protection on their current blockchain. You can read more about BSV crosschains here.
Understanding the GetCurrencies API
The GetCurrencies API page is a tool used to review information about the Wallets on Bittrex. The Wallets API may be confusing. Below is a breakdown of 1 line from our GetCurrencies API.
  • {"Currency":"BTC","CurrencyLong":"Bitcoin","MinConfirmation":2,"TxFee":0.00050000,"IsActive":true,
  • "IsRestricted":false,"CoinType":"BITCOIN","BaseAddress":"1N52wHoVR79PMDishab2XmRHsbekCdGquK",
    "Notice":null},
  Terms  Meaning
 Currency   The coin's ticker name. (e.g. BTC)
 CurrencyLong  The coin tickers complete name (e.g. BTC=Bitcoin.)
 MinConfirmation  The amount of confirmations on the block required to credit a deposit.
 TxFee  The transaction fee for withdrawing the coin. This will be present during the withdrawal. 
 IsActive   Describes if the market is online(true) or offline(false). 
 IsRestricted   Describes if the altcoin has restrictions and is an international coin. If the coin is   international (true) if the coin is domestic and available to all Bittrex users,   (false).
 CoinType  Lists the type of coin (E.g. Bitcoin, Bitcoin16, Lisk, ETH, ETH_Contract, etc.)
 BaseAddress   The base address for the wallet on Bittrex. A base address is commonly used with routable coins like XLM and XRP. 
 Notice  Current Notices to the public, or will say "null". (e.g Wallet maintenance) 

 

For Additional API Documentation refer here: https://bittrex.github.io/api/v3

Common Error Codes you may see when Depositing or Withdrawing

The following are common error codes you may see when depositing or withdrawing and troubleshooting tips. Additional error codes may be found through our Error Codes - Troubleshooting common error codes FAQ Article.

Error  Troubleshooting
Withdrawal Failed
The following errors were encountered: 

This account is disabled. Please contact support
Please correct these issues and try again.
If your encounter this error, you will need submit a support ticket to enable your account.
   
Withdrawal Verification Failed
There has been an error verifying your withdrawal code. Please submit again. 
When entering your 2fa code to withdrawal your funds, either too much time had passed, or the code was incorrect. Additionally, you may want to ensure that the times on your authenticator device as well as where you are accessing your Bittrex account from are synced correctly. 
Neo Withdrawal Error
Your withdrawal amount must be an integer. See the withdrawal instructions for the currency for more details. See this link for more details
 Neo withdrawals are required to be a whole number. Be sure to adjust your withdrawal to be at least 2 plus the transaction fee. For example if you have 6, and the transaction fee is 0.025 your withdrawal total will need to be 6.025.

Withdrawal Failed
The following errors were encountered: 
WITHDRAWAL_TOO_SMALL
Please correct these issues and try again.

Most coins require a minimum withdrawal that is greater than three times Transaction Fee. For example, if the Transaction fee is .005, then you must withdrawal at least 0.00150001 of the coin you are trying to withdraw.
(XLM's Minimum withdrawal is 20)

Withdrawal Failed
The following errors were encountered:
The address you submitted is not valid for this blockchain
Please correct these issues and try again

You may be mistakenly entering your address. Please ensure that the blockchain address is correct. Example: BTC to BTC. ETH to ETH. If you are sending to another Bittrex account, you may need to withdrawal your funds to a personal wallet before depositing the funds into Bittrex. 

Withdrawal Failed
The following errors were encountered: 
WITHDRAWAL_TOO_LARGE
Please correct these issues and try again.

Each coin has a max limit per withdrawal. Please Attempt to lower the amount of funds you are trying to withdrawal.
TUBE has a max withdrawal of 80,000.
ETH tokens typically have a withdrawal max of 5,000,000.
DOGE/COVAL have a withdrawal max of 100,000,000
All other tokens are typically 10,000,000
BTC has a max withdrawal of 100.

Withdrawal Failed
The following errors were encountered: 
SEND_TO_DEPOSIT_ADDRESS_DENIED
Please correct these issues and try again.

Not all coins can be sent from one Bittrex user to another.
Please withdraw the coins to a personal wallet before sending to another Bittrex users account.

Withdrawal Failed
The following errors were encountered: 
PASSWORD_RESET_24H_LOCK
Please correct these issues and try again.

When a password reset is completed on an account, the account will be locked for 24 hours from creating withdrawals for security purposes. Please wait 24 hours and attempt your withdrawal again.
Withdrawal Failed
The following errors were encountered: 
WITHDRAWAL_LIMIT_REACHED_24H
Please correct these issues and try again.
All accounts must be Identity Verified. The maximum withdrawal value for all accounts is the equivalent of 100 BTC within a 24 hour period. You may read more about withdrawal limitations through our Verification Support Article.
Please wait 24 hours and attempt your withdrawal again.

Withdrawal Failed
The following errors were encountered: 
LOGIN_2FA_LOCK_2M
Please correct these issues and try again.

Please attempt your withdrawal again in 2 minutes.

 

Additional Withdrawal and Deposits Questions and Issues:

Q: I deposited a coin / token that Bittrex does not currently support.
A: Bittrex does not have access to funds that are deposited when we do not have a wallet to support the deposit. If Bittrex supports the coin or token in the future, you may create a support ticket and our staff will see what options are available at that time.

Q: I deposited a coin / token that BittrexUS does not support but Bittrex International does. 
A: If you deposited a coin/token to Bittrex without generating a wallet, your funds may be lost. If you deposited an ETH Token or TRX Token, or sent the funds to the Bittrex base address you may create a support ticket and our staff will see what options are available at that time. Any International deposits that are credited to an account will remain on the account, but unavailable for use. Should BittrexUS support the coin/token, at that time the funds would become available for use.

Q: My Coin / Token deposit to Bittrex says "Out of Gas" on the blockchain. 
A: "Out of Gas" errors occur when the transaction is incomplete. Bittrex will not have access to these funds. Reach out to the sending side for more assistance / a refund.

Q: My coin/token shows that it was "reverted" on the blockchain.
A: When a transaction is reverted, it will normally be sent back to either your wallet, or the Bittrex Base address. If your transaction states that it was reverted, please create a support ticket so that we may review options for your transaction.

Q: I withdrew my coins / tokens to the incorrect address or blockchain. 
A: Once a withdrawal has cleared on the blockchain, Bittrex no longer has these funds. You may be able to find assistance with the receiving end of the transaction.

Q: I am trying to withdraw my funds and they require a memo, tag, or payment ID, but there is no place to input the tag when withdrawing. 
A: Bittrex does not always support the use of a memo, tag, or payment ID for certain coins/tokens. If you are considering transferring your coins/tokens to a different exchange that does require a memo/tag, we recommend transferring your coins/tokens to a personal or third party wallet first.

Q: I am trying to deposit my funds and they require a memo, tag, or payment ID, but there is no place to input the tag when depositing, or Bittrex is asking for a tag, and I do not have one.  
A: Bittrex does not always support the use of a memo, tag, or payment ID for certain coins/tokens. If you are attempting to deposit a coin that requires a memo on another exchange, it may not be required to deposit to Bittrex. If you are depositing a coin that require a memo/tag, we recommend transferring your coins/tokens to a personal or third party wallet first, then depositing into Bittrex. If you send your funds without a memo attached, please create a support ticket and our support staff will see what options are available to you.

Q: I received a TxID but it is not on the blockchain or I did not receive my withdrawal. 
A: If your withdrawal has not completed, please provide the blockchain up to 24 hours to complete the process. After 24 hours, you may submit a support request as the withdrawal may have orphaned.

Q: The market for my coin was removed and now I need to withdraw my coins, how long do I have?
A: Bittrex generally seeks to provide users up to 14 days to withdraw any delisted tokens, but in certain instances the withdrawal period may be shortened. Users should withdraw any tokens before the posted withdrawal deadline.

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