Please note that this license does not cover the transmission of virtual currency. If you have an issue with Bittrex’s site or services, please first file a support request at https://support.bittrex.com or use our live chat function found there. You may write to Bittrex at 701 5th Ave, Suite 4200, Seattle, Washington 98104.
If your issue is unresolved by Bittrex, Inc. [+1(833)247-1844], please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Formal complaints must be in writing, please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Formal complaint forms may be submitted via:
- Fax: 907-465-1230
- Email: firstname.lastname@example.org
- Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you have questions regarding formal complaints, please call 907-465-2521
Connecticut residents are not permitted to be customers. See our Terms of Service, section 2.2.
BY GRANTING BITTREX A LICENSE, THE FLORIDA OFFICE OF FINANCIAL REGULATION IS NOT ENDORSING THE USE OF DIGITAL OR VIRTUAL CURRENCIES.
- U.S. currency is legal tender backed by the U.S. government.
- Digital and virtual currencies are not issued or backed by the U.S. government, or related in any way to U.S. currency, and have fewer regulatory protections.
- The value of digital and virtual currencies is derived from supply and demand in the global marketplace which can rise or fall independently of any fiat (government) currency.
- Holding digital and virtual currencies carries exchange rate and other types of risk.
POTENTIAL USERS OF DIGITAL OR VIRTUAL CURRENCIES, INCLUDING BUT NOT LIMITED TO BITCOIN, SHOULD BE FOREWARNED OF A POSSIBLE FINANCIAL LOSS AT THE TIME THAT SUCH CURRENCIES ARE EXCHANGED FOR FIAT CURRENCY DUE TO AN UNFAVORABLE EXCHANGE RATE. A FAVORABLE EXCHANGE RATE AT THE TIME OF EXCHANGE CAN RESULT IN A TAX LIABILITY. PLEASE CONSULT YOUR TAX ADVISER REGARDING ANY TAX CONSEQUENCES ASSOCIATED WITH YOUR HOLDING OR USE OF DIGITAL OR VIRTUAL CURRENCIES.
If you have a question or complaint, please contact https://support.bittrex.com/hc/en-us
Hawaii residents are not permitted to be customers. See our Terms of Service, section 2.2.
Bittrex, Inc. is licensed by the Louisiana Office of Financial Institution as a money transmitter. Please note that this license does not cover the exchange or transmission of virtual currency.
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Bittrex, Inc. (License No. 12-1544336 and NMLS ID: 1544336) by contacting the Commissioner's office at: 500 North Calvert Street, Suite 402, Baltimore, Maryland 21202, or (888) 784-0136.
Bittrex warns its users to watch out for phishing scams or other kinds of fraud. If you believe that your Bittrex Account has been accessed without your authorization or if you’ve otherwise been a victim of fraud, for the fastest response please contact the Bittrex Fraud Reporting Hotline by dialing +1(833)247-1844. You can also file a support request at https://support.bittrex.com, or use our live chat function found there. You may write to Bittrex at 701 5th Ave, Suite 4200, Seattle, Washington 98104.
New York residents are not permitted to be customers. See our Terms of Service, section 2.2.
Please note that this license and the required surety bond do not cover the transmission of virtual currency. Bittrex is licensed by the Tennessee Department of Financial Institutions as a money transmitter. The Tennessee Department of Financial Institutions does not regulate virtual currency.
Bittrex warns its users to watch out for phishing scams or other kinds of fraud. See our support article and educate yourself about fraud. https://bittrex.zendesk.com/hc/en-us/articles/360007052671-Too-good-to-be-true-It-probably-is-
If you believe that your Bittrex Account has been accessed without your authorization or if you’ve otherwise been a victim of fraud, for the fastest response please contact the Bittrex Fraud Reporting Hotline by dialing +1(833)247-1844. You can also file a support request at https://support.bittrex.com, or use our live chat function found there. You may write to Bittrex at 701 5th Ave, Suite 4200, Seattle, Washington 98104. If Bittrex is unable to resolve your issue, you may also contact the Texas Department of Banking at 2601 North Lamar Boulevard, Austin, Texas 78705, (877) 276-5554, or www.dob.texas.gov.
Vermont residents are not permitted to be customers. See our Terms of Service, section 2.2.
Bittrex, Inc. is licensed by the Virginia State Corporation Commission as a money transmitter, but such license does not cover the transmission of virtual currency (Bitcoin).
- A schedule of all fees charged by Bittrex is here: https://bittrex.zendesk.com/hc/en-us/articles/115003684371-BITTREX-SERVICE-FEES-AND-WITHDRAWAL-LIMITATIONS
- The products and services provided are not insured or guaranteed by an agency of the United States, except for fiat deposits held on behalf of customers at Bittrex's banks, which are insured by the Federal Deposit Insurance Corporation.
- As noted in our Terms of Service, the transfer of virtual currency is irrevocable. All trades are final. Our cross-chain deposit policy can be found here: https://bittrex.zendesk.com/hc/en-us/articles/115000961172-Bittrex-s-Crosschain-Recovery-Policy
- As noted in our Terms of Service, you are exclusively responsible for ensuring the security of your account, your own trades, trade cancellations, deposits, and withdrawals and are responsible for any errors or liabilities incurred therein. In the event of such errors, you should contact us as soon as possible and we will attempt to assist, but make no representations that we will be able to correct such mistakes.
- Fraudulent transactions may result in the loss of your money with no recourse.
|State||License Information||State Contact Information|
|Alabama||Sale of Checks License, SC 618||Alabama Securities Commission
401 Adams Avenue, Suite 280
Montgomery, AL 36104
|Alaska||Money Transmitter License, #AK-MT-011268||Department of Commerce, Community and Economic Development
Division of Banking & Securities
550 West 7th, Suite 1850
Anchorage, Alaska 99501
|Arizona||Money Transmitter, MT-0949332||Arizona Department of Financial Institutions
2910 N. 44th Street, Suite 310
Phoenix, AZ 85018
|Arkansas||Money Transmission License, 115335||Arkansas Securities Department
Heritage West Building, Suite 300
201 East Markham Street
Little Rock, AR 72201-1692
|Delaware||Sale of Checks and Transmission of Money, 027104||Office of the State Bank Commissioner
555 E. Loockerman Street, Suite 210
Dover, DE 19901
|District of Columbia||District of Columbia Money Transmitter License, MTR1544336||Department of Insurance, Securities, and Banking
810 First Street, NE, Suite 701
Washington, District of Columbia 20002
|Florida||Money Transmitters Part II #FT230000232||Florida Office of Financial Regulation
101 E. Gaines Street
Tallahassee, FL 32399
|Georgia||Georgia Seller of Payment Instruments License, 63330||Georgia Department of Banking and Finance
Money Services Businesses
2990 Brandywine Road, Suite 200
Atlanta, GA 30341-5565
|Idaho||Money Transmitter License, MTL-230||Idaho Department of Finance, Securities Bureau
800 Park Boulevard, Suite 200
Boise, ID 83720-0031
|Illinois||Money Transmitter License, MT.0000336||Division of Financial Institutions
100 West Randolph, 9th Floor
Chicago, IL 60601
|Iowa||Iowa Money Services License, 2018-0106||State of Iowa Division of Banking
200 E. Grand Avenue, Suite 300
Des Moines, IA 50309
|Kansas||Kansas Money Transmitter License, MT.0000139||Kansas Office of the State Bank Commissioner
700 SW Jackson Street, Suite 300
Topeka, KS 66603
|Louisiana||Money Transmitter License||Louisiana Office of Financial Institutions
Post Office Box 94095
Baton Rouge, LA 70804-9095
|Maine||Maine Money Transmitter License, NMT1694296||Department of Professional & Financial Regulation
Bureau of Consumer Credit Protection
76 Northern Avenue
Gardiner, ME 04345
|Maryland||Maryland Money Transmitter License, 12-1544336||Maryland Commissioner of Financial Regulation
500 North Calvert Street, Suite 402
Baltimore, Maryland 21202
|Michigan||Michigan Money Transmitter License, MT0021807||Michigan Department of Insurance and Financial Institutions
PO Box 30220
Lansing MI 48909-7720
|Minnesota||Minnesota Money Transmitter License, MN-MT-1544336||Minnesota Department of Commerce and Financial Institutions Division 85
7th Place East Suite 500
St. Paul, MN 55101
|Mississippi||Mississippi Money Transmitter License||Mississippi Department of Banking and Consumer Finance
Post Office Box 12129
Jackson, MS 39236
|Nebraska||Nebraska Money Transmitter License||Nebraska Department of Banking & Finance
1526 K Street, Suite 300
Lincoln, NE 68508-2732
|New Hampshire||New Hampshire Money Transmitter License, 22531-MT||New Hampshire Banking Department
53 Regional Drive, Suite 200
Concord, NH 03301
|New Jersey||New Jersey Money Transmitter License, 1803722||New Jersey Department of Banking and Insurance
20 West State Street, PO Box 325
Trenton, NJ 08625
|New Mexico||New Mexico Money Transmission License||New Mexico Financial Institutions Department Mortgage Unit
2550 Cerrillos Road, 3rd Floor
PO Box 25101 (87504)
Sante Fe, NM 87505
|North Carolina||North Carolina Money Transmitter License, 181872||North Carolina Commissioner of Banks
316 W. Edenton Street
Raleigh, NC 27603
|North Dakota||North Dakota Money Transmitter License, MT103369||North Dakota Department of Financial Institutions
2000 Schafer Street, Suite G
Bismark, ND 58501
|Ohio||Ohio Money Transmitter License, OHMT 148||Ohio Division of Financial Institutions
77 South High Street, 21st Floor
Columbus, OH 43215
|Oklahoma||Oklahoma - DOB Money Transmission License, okdob001||Oklahoma Department of Banking
2900 North Lincoln Bouldevard
Oklahoma City, OK 73105
|Oregon||Oregon Money Transmitter License, MTX-30212||Oregon Department of Consumer and Business Services
Division of Finance and Corporate Securities
PO Box 14480, 350 Winter St., NE, Suite 410
Salem, Oregon 97309-0405
|Puerto Rico||Puerto Rico Money Transmitter License, TM-079||Office of the Commissioner of Financial Institutions
1492 Ponce de León Avenue, Suite 600
Centro Europa Building
San Juan, PR 00907
|Rhode Island||Rhode Island Electronic Money Transfers, 20193752MT||Department of Business Regulation
1511 Pontiac Ave
Cranston, RI 02920
|South Carolina||South Carolina-AG Money Transmitter License||Office of the Attorney General
Money Services Division
P. O. Box 11549
Columbia, SC 29211-1549
|South Dakota||South Dakota Money Transmitter License, MT.2150||South Dakota Department of Labor and Regulation
Division of Banking
1601 N. Harrison Avenue, Suite 1
Pierre, South Dakota 57501
|Tennessee||Tennessee Money Transmitter License, 1544336||Tennessee Department of Financial Institutions
312 Rosa L. Parks Avenue, 26th Floor
Nashville, TN 37243
|Texas||Texas - DOB Money Transmitter License, 3171||Texas Department of Banking
2601 North Lamar Blvd
Austin, TX 78075
|Virginia||Virginia Money Order Seller and Money Transmitter License, MO-378||Bureau of Financial Institutions
State Corporation Commission
1300 East Main Street, Suite 800
P.O. Box 640
Richmond, Virginia 23218-0640
|Washington||Washington Money Transmitter (includes Currency Exchange), 550-MT-106609||State of Washington - Department of Financial Institutions
Division of Consumer Services
150 Israel Road, S.W.
Tumwater, WA 98501
|West Virginia||West Virginia Money Transmitter License, WVMT-1544336||West Virginia Division of Financial Institutions
900 Pennsylvania Avenue, Suite 306
Charleston, WV 25302