What does the upcoming launch of Bittrex International mean for all of you — our valued customers? This new digital trading platform will feature a streamlined token approval process and provide more trading options for qualified international customers. So, if you’re an international customer, here’s the quick overview:
- What hasn’t changed:
- Our commitment to providing customers with access to a secure, reliable and advanced digital asset trading platform built on Bittrex.com’s cutting-edge technology.
- Our platform will list some of the world’s most innovative blockchain projects.
- What is changing:
- A European-based Bittrex affiliate will be listing certain tokens that are only available on the Bittrex International platform.
- International customers will be able to access even more innovative tokens thanks to the streamlined token listing process.
What happens when the new international platform launches?
Once launched, non-U.S. customers will be redirected to the Bittrex International site (https://International.Bittrex.com), and U.S. customers will remain on Bittrex.com. During the first few weeks, we’ll evaluate the platform and provide any needed updates that will allow us to provide a seamless transition and experience for our customers.
All customers will continue to have access to all of the same tokens, trading pairs and wallets on Bittrex.com (even if you are redirected to https://international.bittrex.com), and non-U.S. customers who are eligible to access the international platform will be able to trade new tokens only available on Bittrex International. U.S.-based customers will continue to use the Bittrex.com site and will not have access to the new tokens available on Bittrex International.
Wait, what’s happening to my account?
If you’re an existing international customer, you’ll be automatically redirected to international.bittrex.com.
So that you know you’re in the right place, here’s a sneak peek at the new Bittrex International homepage.
What if I don’t get access and I think I should?
Customers will get access to Bittrex International based upon their account profile and verification status. Customers who have completed Enhanced Verification by providing a non-U.S. government ID and who reside outside of the U.S. will be eligible to access to Bittrex International. If you believe that you should have access to Bittrex International and don’t get access to the new site and markets, please contact customer support here.
What’s in it for me?
We’ve taken the best of Bittrex.com, such as industry-leading security practices, access to 24/7 customer support and a secure, reliable and advanced digital asset trading platform, to create Bittrex International. With the regulatory certainty and streamlined token listing process provided by the Malta Virtual Financial Assets Act, Bittrex International will be able to list blockchain projects within weeks. This means that our international customers will have access to the newest, most innovative blockchain projects without delay. In fact, if you’re interested in an exciting, new and authentic blockchain project, there’s a good chance we’ll have it listed very soon!
What if I’m a corporate customer?
Bittrex International isn’t only for individual or personal accounts. All eligible international customers, including corporate customers, will be redirected to the Bittrex International website once it’s launched. Corporate customers within the U.S. will continue using Bittrex.com. If your organization is not within United States, and you would like to apply for a new corporate account on Bittrex International, please complete the following form.
How do I share feedback about the new platform’s operations?
We value our customers’ feedback. During the evaluation period, we want you to share your reactions and experience when using the Bittrex International platform to ensure you have the same high-quality experience you have come to expect while using Bittrex.com. Bittrex International customers may share their feedback on social media and through our customer support site.
While not expected, if you have any questions or have trouble accessing Bittrex International, our customer service team is here to help. On our support website, you may review our FAQ section with useful information and tips. If you don’t see a solution to your issue in the FAQs, please submit a support request or log in to use the 24/7 live chat function.
And, don’t forget to follow our official Bittrex International Twitter account (@BittrexIntl) and official Bittrex.com Twitter account (@BittrexExchange) for important news and announcements for both platforms.