We are retiring wallets that do not have markets: Bitcoin Gold (BTG) and Bitcoin Private (BTCP). Wallet removals are a routine part of our ongoing platform management for performance and operational efficiency.
For any customers that have balances within those wallets, they must withdrawal their assets before Monday, November 5, 2018. After this date, the assets will become unrecoverable.
To withdraw your tokens, please login to https://www.bittrex.com and click Wallets. Next, you will need to search for the impacted wallet and click the withdrawal button to open the withdraw dialog. Then, you will be able to withdraw your balance. Please note if your balance is below the minimum withdrawal amount for the wallet, you will not be able to withdrawal it.
If you have any issues withdrawing before the November 5, 2018 deadline, immediately file a support ticket at: https://support.bittrex.com
For additional information about this process, review the Bittrex Market and Token Removal Policy support article at: https://support.bittrex.com/hc/en-us/articles/360000474232-Bittrex-Market-Token-Removal-Policy
The wallets that will be removed are:
BTG
BTCP
Note: We are no longer removing the BTS wallet at this time. Please refer to this article for more information: https://bittrex.zendesk.com/knowledge/articles/36000139964
