Why is it important to verify your identity?

Identity verification helps protect Bittrex users from theft, fraud and prevents abuse of the Bittrex platform. It’s also important for users to know that Bittrex must comply with the Bank Secrecy Act, U.S. economic sanctions laws, and other legal and regulatory requirements. We take these compliance obligations seriously, and the identity verification helps Bittrex comply with these laws and requirements. We are committed to making sure our services are not used to launder money, support terrorism, commit fraud or other illegal activities, and we appreciate your assistance in this manner. In order to participate in our USD markets you must complete identity verification. 

In order to identity verify your account, login to your account at Bittrex.com and click on "Account", and then navigate to  "Identity Verification". You will be asked to add your profile details and upload a selfie and government identification to start the verification process. For with Identity Verification, please click here


Verification tips 

  1. Selfie issues: Users must take a new “selfie” to complete verification. Uploads of self photos are not compatible. Please use Chrome, as this is our most supported browser. If you are on a computer without a camera, please select the Issuing Country/Region and ID Type. The next page will prompt you to submit your ID, to which you can select 'Switch to mobile?' to continue on your mobile device. Choose the option that works best for you (email, QR code, copy link) to continue on your mobile device. By submitting a selfie, users may avoid the primary reason people encounter identity verification delays. *Please make sure to keep your web page open while using your mobile device. 
  2. Proper document type/photo: Users should also make sure they are selecting the proper document type and following the instructions of what photos to upload and when. For example, if a user is uploading a passport the system may reject the document if the picture does not include the entire passport. The instructions typically will say to take a picture of the front or back of the ID. For passports, users should take a picture of the entire passport.
  3. Unreadable IDs: If an ID is not readable or otherwise unable to be verified as a legitimately issued government ID, users will fail verification and will not have full access to the Bittrex trading platform. Please ensure that the picture of the government-issued ID is clear.
  4. Non-Latin characters on the Government IDs: There are some countries where government IDs do not support the Latin character set. For these IDs, there are additional steps that Bittrex will need to take to verify the information on the ID, often including manual intervention. To ensure a timely review process, please use international passports as these documents support Latin characters.
  5. Do not open multiple support tickets for ID verification: If users open multiple tickets for the same ID verification issue, it delays the process due to needing to resolve the redundant requests.

We trust that you understand Bittrex is committed to following the law and meeting the requirements of our robust compliance program. If you have any issues with identity verification, please submit a ticket on the Bittrex Support site at: https://support.bittrex.com.






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