Why isn't my withdrawal working?

Before you open a support ticket, please make sure of the following:

  • That you have actually submitted a withdrawal request. When one succeeds, you will see an entry in the Pending Withdrawals box.
  • If you do not, please check the top of the page for any error messages.
  • If you get the "INSUFFICIENT_FUNDS" error, it means you have entered more coins than you have. This can happen because we take transaction fees out of your balance, not the amount you enter in.
  • If you do not have two-factor authentication (2FA) enabled, an email confirmation is required. If you do not receive this, please check your spam folder. At any time you can cancel your withdrawal and resubmit it to have the email sent to you.
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