Bittrex will attempt to recover funds which fall under three scenarios.
- Crosschain Deposits
- Removed Wallet Token Recovery
- Unsupported ERC20 Token Recovery
Please review the below information about coin recovery, if you have a recovery request that falls within the below parameters, please submit a general support request using this link.
Not all deposits can be recovered and the time frame of recovery is at our discretion.
This policy DOES NOT apply to deposits with incorrect or missing memos on currencies such as CryptoNote, NXT, BitShares, Ripple, STEEM, or any others that rely on a message/memo/tag for crediting deposits.
This policy DOES apply to deposits sent to an address of another coin on another network. This includes but is not limited to:
- Sending, for example, BTC to a BCH address
- Sending an OMNI/XCP asset to ANY address other than the one assigned
- Sending ETH to an ETC address
Note: We will not recover funds that were distributed as part of an ICO.
- BCH/BSV Crosschain Deposits will NOT be recovered. Please use caution when sending BCH/BSV as there is no replay protection
It is possible that some tokens may not be recoverable. In the event your tokens are not recoverable, Bittrex will return the recovery free, minus any transaction fees or other expenses.
Please allow up to 30 days for recovery once payment has been received and confirmed.
Crosschain Deposit Recovery
Crosschain - A deposit of one coin to a different coins address is considered a crosschain deposit
Bittrex will only attempt to recover crosschain deposits that exceed $5000 at the time of deposit, within 7 days of the deposit and will charge a 0.1 BTC for this recovery. Recovering coins crosschain is an inherently dangerous and time consuming process.
Due to our new Crosschain Recovery System, the minimum requirement for crosschain recoveries is $3000 at the time of deposit for the following crosschain pairs:
- BTC to BCH
- BCH to BTC
- BTC to USDT
- USDT to BTC
Removed Wallet Token Recovery
Bittrex will attempt to recover tokens from wallets that have been removed. Bittrex notifies customers multiple times prior to removing wallets for a token from the exchange. Bittrex also provides a minimum of 30 days for customers to withdraw funds from wallets that are schedule to be removed from the exchange. Customers who do not withdraw their funds before the communicated deadline will be subject to a 0.25 BTC recovery fee for the wallet balance of the individual token they wish Bittrex to recover on their behalf.
Unsupported ERC20 Token Recovery
Bittrex will attempt to recover unsupported ERC20 tokens sent to the exchange for a fee of 0.25 BTC per recovery.