If you have waited one hour or more for your ETH related withdrawal to arrive
Please enter your transaction id hash from the "Closed Withdrawals" section of the "Holdings" page into one of the many ETH block explorers.
If the transaction cannot be found it may have orphaned, please enter a ticket using the Help with Withdrawals form and select ETH/ETH Token Missing as the sub field. Please make sure you include the destination address and transaction id.
What is an Orphaned withdrawal?
Without getting into technical details an orphan withdrawal is a transaction that the wallet created and generated a transaction id for. However, the wallet software was unable to get this withdrawal accepted into the block chain and the coins have been returned to the wallet. If your transaction orphaned we will need to credit your account and have you resubmit the withdrawal.