Some common error codes you might run across are described in the table below with some troubleshooting tips for how to solve the issue.
| Error code | Explanation | Troubleshooting tips |
| 2FA_FAILED | The code you entered has either expired or is invalid. | Please wait for a new code on your device and try your submission again |
| ZERO_OR_NEGATIVE_NOT_ALLOWED | Please review your order entry. The quantity and price you are entered are not typical for this market. | The quantity and price you have entered are invalid for this market. Please make sure the quantity/amount you have entered is the number of coins you want to purchase Please make sure the price you have entered is the price you want to pay per coin. |
|
PAYMENTID_INVALID |
The memo/tag/paymentID/message you entered for this coin is not valid. If your destination does not require this attachment, please leave the field blank. | Some coins can be withdrawn using a memo/tag/paymentID/message. If you are withdrawing the coin to a place that does not require these attachments, please leave the field blank or the withdraw will error. |
|
MAX_ORDERS_ALLOWED |
The maximum number of open orders has been reached. |
Retail accounts are limited to 1000 open orders. You must wait for an open order to fill completely or cancel an existing open order before placing a new order. |
|
WITHDRAWAL_TOO_LARGE |
Each coin has a max limit per withdrawal |
Following are the max amounts of coins that can be withdrawn per coin. ADA = 100,000 DOGE = 100,000,000 All others coins = 10,000,000 |