What does it mean when a wallet is in maintenance?

Wallet maintenance implies one of several possible things could be happening:

  • There could be a possible fork on the block chain.  In order to protect funds, we have disabled the wallet until a consensus has been made on which chain is the proper chain.
  • The wallet has been updated by the developer and the exchange is in the process of implementing the wallet update.
  • The wallet daemon on our server has hung or crashed.

There are other scenarios that cause a wallet to be disabled.  In general, the wallet is disabled to prevent users attempting to deposit or withdraw to a wallet that may not be functioning properly.  We are always actively working to bring wallets in maintenance back online as quickly as possible.  

Please check for the status of a wallet.  Once the wallet is back online, if you are still having any issues please submit a ticket.


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