Two-Factor Authentication (2FA)

Two-factor authentication is an extra layer of security for your Bittrex account designed to ensure that you're the only person who can access your account, even if someone might know your password.

With two-factor authentication, your account can only be accessed on devices you trust, like your smartphone or personal computer. When you want to sign in to your Bittrex account, you'll need to provide two pieces of information—your password and the six-digit verification code that's automatically displayed in your authentication app.

Enable 2FA on your Bittrex Account using these step by step instructions:

From your computer

Step 1
Go to the Settings page

Log in to your Bittrex account and click the link to the Settings page in the main site header.

Step_1-2x.png

 

Step 2
Go to the Two-Factor Authentication page

The Settings sub-pages are listed on the left side of the screen. Click the “Two-Factor Authentication” link.

Step_2-2x.png

 

Step 3
Back up your Security Key

It is extremely important that you save your Security Key in a safe place. Resetting your Two-Factor Authentication requires opening a support ticket and may take up to 7 days to address.

Step_3-2x.png

 

Step 4
Download Google Authenticator on your mobile device

You can use a different authentication app if you prefer.

g-auth-logo-2x.png

Google Authenticator

btn-app-store-2x.png   btn-play-store-2x.png

 

Step 5
Open Google Authenticator and add a new authentication key

If this is your first time using Google Authenticator, tap “Begin Setup” to add a new key.

If you have previously set up Google Authenticator, tap the + icon in the top bar to add a new key.

Select the “Scan barcode” option.

Step_5-2x.png

 

Step 6
Use Google Authenticator to scan the QR code

Point your phone camera at the QR Code displayed on the Bittrex website. The app will scan the QR Code and display a 6 digit code.

QR_Code_Scan-2x.png

 

Step 7
Enter the 6 digit code provided by Google Authenticator

In the “Authentication code" text field, enter the 6 digit code that appears in the Google Authenticator app. FYI: the code changes every 30 seconds. When enabling two-factor please make sure to enter your code in the format of 000000, you cannot use a space in the code.  

Step_7-2x.png

 

Step 8
Check your email for instructions on how to verify Two-Factor Authentication

Once you enter a correct code and press Enable, we will send you an email. Your Two-Factor Authentication status will be set to Pending. You must click the link in the email to complete the setup.

Step_8-2x.png

 

Step 9
Click the “Verify 2FA” button in the email from Bittrex

This link is time-sensitive. If you do not click this link within 24 hours you will need to restart the 2FA setup from the beginning. Please click the link in the email and enter the code that is currently displayed on your device to complete this process. 

Step_9-2x.png

 

Congratulations!
Two-Factor Authentication is now enabled on your account.

Step_10-2x.png

From your mobile device

 

Step 1
Go to the Settings page

Log in to your Bittrex account and open the site menu by tapping on the menu icon in the top right.

On the site menu, tap on “Settings” to open the list of sub-pages. Tap on the “Two-Factor Authentication link.

m-Step_1-2x.png

 

Step 2
Back up your Security Key

It is extremely important that you save your Security Key in a safe place. Resetting your Two-Factor Authentication requires opening a support ticket and may take up to 48 hours to address.

m-Step_2-2x.png

 

Step 3
Download Google Authenticator on your mobile device

You can use a different authentication app if you prefer.

g-auth-logo-2x.png

Google Authenticator

btn-app-store-2x.png   btn-play-store-2x.png

 

Step 4
Open Google Authenticator and add a new authentication key

If this is your first time using Google Authenticator, tap “Begin Setup” to add a new key.

If you have used previously set up Google Authenticator, tap the + icon in the top bar to add a new key.

Select the “Manual entry” option.

m-Step_4-2x.png

 

Step 5
Enter your Account and Security Key info into Google Authenticator

Copy your Account info from the Bittrex 2FA page and paste it into the Account field in Google Authenticator.

Copy your Security Key from the Bittrex 2FA page and paste it into the Key field in Google Authenticator.

Tap the Check-mark icon to submit your information.

m-Step_5-2x.png

 

Step 6
Enter the 6 digit code provided by Google Authenticator

In the “Authentication code text field, enter the 6 digit code that appears in the Google Authenticator app. FYI: the code changes every 30 seconds.

m-Step_6-2x.png

 

Step 7
Check your email for instructions on how to verify Two-Factor Authentication

Your Two-Factor Authentication status is Pending. You must click the link in the email complete the setup.

m-Step_7-2x.png

 

Step 8
Click the “Verify 2FA” button in the email from Bittrex

This link is time-sensitive. If you do not click this link within 24 hours you will need to restart the 2FA setup from the beginning.

m-Step_8-2x.png

 

Congratulations!
Two-Factor Authentication is now enabled on your account.

m-Step_9-2x.png

You may need to remove two-factor authentication from your account for several reasons. For example, your phone may have been lost, require a factory reset, or you may be upgrading your device. As this code can only be accessed on devices you trust, you will want to remove the 2FA from your account prior to device changes if possible.

Disable 2FA on your Bittrex Account using these step by step instructions:

Remove 2FA with 2FA code

Step 1
Go to the Settings page

Log in to your Bittrex account and click the link to the Settings page in the main site header.

Step_1-2x.png

 

Step 2
Go to the Two-Factor Authentication page

The Settings sub-pages are listed on the left side of the screen. Click the “Two-Factor Authentication” link.


Step_2-2x.png

Step 3 
Click the Disable 2FA Button. 

When disabling 2FA you will be prompted for your 6-digit authentication code. Enter your authentication code and select Disable 2FA.

Disable_2fa.png

Step 4 
Your 2FA has been disabled 

Your 2FA is now disabled. Instructions on how to enable your 2FA on the account will now appear.

2fa_disabled.png

Remove 2FA with my Secret Code

 

Device Transfering

If you are using a new phone, you will need to transfer your Google Authenticator to your new phone and manual add each app with the secret key or QR code you initially used to enable it. Google does not have great documentation on this process, but try these articles:

https://support.google.com/accounts/troubleshooter/4430955?hl=en#ts=4430956

https://productforums.google.com/forum/#!topic/gmail/mWZvnPPElas

 

If you are unable to remove 2FA yourself, Submit a Request for 2FA Support from your Bittrex Account Email. Once received, our support staff will reply with further instructions for removal.

If you are having trouble with your two-factor authenticator, review our Troubleshooting Tips:

Two-factor Troubleshooting

Device not Syncing

The typical reason for two-factor failures is that the clock on your phone has drifted. We only have a two minute window for 2 FA confirmations so if your clock has drifted beyond that, you will not be able to login. Please make sure your phone is configured to sync your time with the cellular network.

Google Authenticator
Review the Google Two-Factor Authentication documentation for assistance

Please refer to Google's documentation on their product here:
https://support.google.com/accounts/answer/1066447?hl=en&vid=0-687893835478-1495311380164

 

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