Two-factor authentication (2FA)

Two-factor authentication (2FA) is an extra layer of security for your Bittrex account designed to ensure that you're the only person who can access your account, even if someone might know your password.

With two-factor authentication, your account can only be accessed on devices you trust, like your smartphone or personal computer. When you want to sign in to your Bittrex account, you'll need to provide two pieces of information—your password and the six-digit verification code that's automatically displayed in your authentication app.

Find step-by-step instructions for enabling 2FA on your Bittrex account, removing 2FA, and troubleshooting resources below:

 

Enable 2FA from your computer

  1. Go to the Account page - Log in to your Bittrex account and click the link to the Account page in the main site header.Step_1-2x.png

  2. Go to the Two-Factor Authentication page - The Settings sub-pages are listed on the left side of the screen. Click the Two-Factor Authentication link.Step_2-2x.png

  3. Back up your Security Key - It is extremely important that you save your Security Key in a safe place. Resetting your 2FA requires opening a support ticket and may take up to 7 days to address.Step_3-2x.png

  4. Download Google Authenticator on your mobile device - You can use a different authentication app if you prefer.
    mceclip0.png
  5. Open Google Authenticator and add a new authentication key:
    • If this is your first time using Google Authenticator, tap Begin Setup to add a new key
    • If you have previously set up Google Authenticator, tap the + icon in the top bar to add a new key. Select the Scan barcode option.mceclip1.png

  6. Use Google Authenticator to scan the QR code - Point your phone camera at the QR Code displayed on the Bittrex website. The app will scan the QR Code and display a 6 digit code.mceclip2.png

  7. Enter the 6 digit code provided by Google Authenticator - In the Authentication code text field, enter the 6 digit code that appears in the Google Authenticator app.
    • The code changes every 30 seconds. When enabling two-factor please make sure to enter your code in the format of 000000, you cannot use a space in the code.  Step_7-2x.png

  8. Check your email for instructions on how to verify two-factor authentication - Once you enter a correct code and press Enable, we will send you an email. Your 2FA status will be set to Pending. You must click the link in the email to complete the setup.Step_8-2x.png

  9. Click the Verify 2FA button in the email from Bittrex - This link is time-sensitive. If you do not click this link within 24 hours you will need to restart the 2FA setup from the beginning. Please click the link in the email and enter the code that is currently displayed on your device to complete this process. mceclip4.png

Congratulations! 2FA is now enabled on your account.

Step_10-2x.png

 

Enable 2FA from your mobile device

  1. Go to the Settings page - Log in to your Bittrex account and open the site menu by tapping on the menu icon in the top right. On the site menu, tap on Settings to open the list of sub-pages. Tap on the Two-Factor Authentication link.mceclip5.png

  2. Back up your Security Key - It is extremely important that you save your Security Key in a safe place. Resetting your 2FA requires opening a support ticket and may take up to 48 hours to address.mceclip6.png

  3. Download Google Authenticator on your mobile device - You can use a different authentication app if you prefer.   
    mceclip7.png
  4. Open Google Authenticator and add a new authentication key
    • If this is your first time using Google Authenticator, tap Begin Setup to add a new key.
    • If you have used previously set up Google Authenticator, tap the + icon in the top bar to add a new key. Select the Manual entry option.mceclip8.png

  5. Enter your Account and Security Key info into Google Authenticator - Copy your Account info from the Bittrex 2FA page and paste it into the Account field in Google Authenticator. Copy your Security Key from the Bittrex 2FA page and paste it into the Key field in Google Authenticator. Tap the checkmark icon to submit your information.mceclip9.png

  6. Enter the 6 digit code provided by Google Authenticator - In the Authentication code text field, enter the 6 digit code that appears in the Google Authenticator app.
    • The code changes every 30 seconds.mceclip10.png

  7. Check your email for instructions on how to verify Two-Factor Authentication - Your 2FA status is Pending. You must click the link in the email complete the setup.mceclip11.png

  8. Click the Verify 2FA button in the email from Bittrex - This link is time-sensitive. If you do not click this link within 24 hours you will need to restart the 2FA setup from the beginning.mceclip12.png


Congratulations! 2FA is now enabled on your account.

mceclip13.png

 

Removing 2FA

You may need to remove two-factor authentication from your account for several reasons. For example, your phone may have been lost, require a factory reset, or you may be upgrading your device. As this code can only be accessed on devices you trust, you will want to remove the 2FA from your account prior to device changes if possible.

Disable 2FA on your Bittrex Account using the step-by-step instructions below:

  1. Go to the Account page - Log in to your Bittrex account and click the link to the Account page in the main site header.Step_1-2x.png

  2. Go to the Two-Factor Authentication page - The Account sub-pages are listed on the left side of the screen. Click the Two-Factor Authentication link.Step_2-2x.png

  3. Click the Disable 2FA button - When disabling 2FA you will be prompted for your 6-digit authentication code. Enter your authentication code and select Disable 2FA.Step_3-2x_2_.png

 

Your 2FA is now disabled. Instructions on how to enable your 2FA on the account will now appear.Step_4-2x_2_.png

 

Device transferring - Removing 2FA with the Secret Code

If you are using a new phone, you will need to transfer your Google Authenticator to your new phone and manually add each app with the secret key or QR code you initially used to enable it. Google does not have great documentation on this process, but try these articles:


If you are unable to remove 2FA yourself, submit a Request for 2FA Support from your Bittrex account email. Once received, our support staff will reply with further instructions for removal.

If you are having trouble with your two-factor authenticator, review Troubleshooting 2FA.

 

Troubleshooting 2FA

The typical reason for two-factor failures is that the clock on your phone has drifted. We only have a two minute window for 2FA confirmations so if your clock has drifted beyond that, you will not be able to log in. Please make sure your phone is configured to sync your time with the cellular network.

 

If this does not solve your 2FA issue or your issue does not seem to be related to your device's clock drifting, review the Google Two-Factor Authentication documentation for assistance:

 

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