Bittrex’s Commitment to our Customers

Security and trust come first

When we first founded Bittrex in 2014, we had a simple mission; to deliver the fastest and most secure trading platform for the community. We have always put security and customer trust first. Recent industry developments have raised serious questions about crypto liquidity and the transparency of digital asset exchanges. In light of mounting concerns around these issues, we want to clarify key aspects of how Bittrex, Inc., operates and why our exchange remains one of the most trustworthy in the digital asset space.

  • Customer Assets: Bittrex maintains 100% of the digital assets purchased or deposited by customers on the Bittrex platform. Bittrex does not lend or lock up these customer assets, and a customer’s assets are always, and will always be, available for withdrawal by that customer.
  • Security: Bittrex was founded on principles of trust, safety, and transparency, and we have maintained that focus in the time since. Examples include:
    • Routine financial audits by trusted global accounting firms.
    • SOC 2 Type 2 examinations conducted by Deloitte, which are intended to demonstrate the design, implementation, and operating effectiveness of controls to achieve heightened security and availability standards according to the Trust Services Criteria set by the American Institute of Certified Public Accountants (AICPA).
    • Membership in the Crypto Market Integrity Coalition, which brings together market participants in the digital asset space who are committed to enabling a safe and sensibly-regulated crypto ecosystem.
  • Regulatory and Legal Compliance: Bittrex is regulated as a Money Service Business with the U.S. Department of Treasury and is further subject to regulation by each of the states where it has customers. We are routinely examined and audited by various regulatory entities in the states where we do business. Bittrex dedicates substantial resources to ensuring that we are in full compliance with all federal and state regulations, and we maintain industry-leading Legal and Compliance programs.

Bittrex remains committed to being the easiest place to manage digital assets with a focus on security and trust, ensuring that our customers’ funds are safe, secure, and accessible at all times. We appreciate your continued business and support.


Richie Lai Co-Founder and CEO

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