Fiat Deposit Issues and FAQ


Below you will find some issues and frequently asked questions we receive about fiat deposits on Bittrex, and some helpful guidance. For issues and questions about fiat withdrawals, please visit this article.


Table of Contents

1. Bank (ACH) Deposits
a. Issues
b. FAQ

2. Debit Card Deposits
a. Issues
b. FAQ

3. Wire Transfer Deposits
a. Issues
b. FAQ

 

streamlinehq-money-bank-money-shopping-50.png Bank (ACH) Deposits

Issues:

I do not see a Bank account option on the Holdings page.
If you do not see this option on the Holdings page of your Bittrex account, please make sure that:

Note:

Some accounts under 30 days old may not see this option. Once the account is 30+ days old, this option will become available.

Bank_Account_ACH_option.png

I am located in a fiat eligible state, but the ID on my account is from an ineligible state.
The following states are ineligible from performing fiat ACH transactions on Bittrex:
  • Hawaii
  • New York
  • Vermont
  • Connecticut
  • Nevada
  • South Dakota
  • Texas


If you performed identity verification on your Bittrex account using an ID from an ineligible location, (even if you are currently located in an eligible location), you would be unable to make fiat transactions on Bittrex.

To resolve this, you will need to provide proof that you are in an eligible location for fiat transactions. Here are instructions on how to do this based on your account type:

Personal Corporate
  • Provide us with a valid government ID and address in an eligible location, OR
  • To prove your trading activity occurs in an eligible location, provide us with a copy of your lease agreement showing your name and the eligible address, along with a copy of a new state ID.
My transaction status shows Invalid.
This usually means you need to re-connect your bank account to your Bittrex account.

If this is not the case, please contact Bittrex support so we can investigate further.


FAQ:

What fees does Bittrex charge for ACH deposits?
There are no fees on ACH deposits! This and other important information can be found in this article.
I submitted a fiat application to add my bank for wire transfers and was approved, do I still need to link my bank account for ACH?
Yes, if you would like to make both types of transactions, you still need to link your bank account to your Bittrex account for ACH transfers. This is because ACH transfers use Automated Clearing House to process transactions, while wire transfers are processed using the Fedwire Transfer system.

 

streamlinehq-money-atm-card-1-money-shopping-50.png Debit Card Deposits

Issues:

I do not see a Debit card option on the Holdings page.
If you do not see this option on the Holdings page of your Bittrex account, please make sure that:

  • your account has been successfully identity verified
  • you are located in a fiat eligible state and the ID on your Bittrex account reflects this (if not, please expand the next Issue on this list)

Note:

Some accounts under 30 days old may not see this option. Once the account is 30+ days old, this option will become available.

mceclip0.png

I am located in a fiat eligible state, but the ID on my account is from an ineligible state.
The following states are ineligible from performing fiat debit transactions on Bittrex:
  • Hawaii
  • New York
  • Vermont
  • Connecticut
  • Nevada


If you performed identity verification on your Bittrex account using an ID from an ineligible location, (even if you are currently located in an eligible location), you would be unable to make fiat transactions on Bittrex.

To resolve this, you will need to provide proof that you are in an eligible location for fiat transactions. Here are instructions on how to do this (Personal accounts only):

  • Provide us with a valid government ID and address in an eligible location, OR
  • To prove your trading activity occurs in an eligible location, provide us with a copy of your lease agreement showing your name and the eligible address, along with a copy of a new state ID.
My deposit shows pending in my bank account but I don't see it in my Bittrex account.

This means the transaction has been voided. Voided deposits will be cancelled and returned to your card in less than 15 business days.

Potential reasons for this:

  • Special characters: Our card processor has trouble reading accents and special characters in names. To resolve this, try removing the accent/special character when inputting your name on the card deposit form.
  • Name mismatch: If you are using a nickname or a shortened version of your name on the card deposit form, please make sure it matches the ID uploaded to your Bittrex account.
  • Incomplete or cancelled transaction: Pending transactions may indicate you have not successfully completed the transaction, or you attempted to cancel the transaction.


Once you have identified the issue, please make the necessary changes and try the transaction again.


FAQ:

What fees does Bittrex charge for debit card deposits?

There is a 3% fee on debit card deposits. This and other important information can be found in this article.

Note:

Your card-issuing bank may charge a fee for foreign transactions as well because your transaction is being processed by a non-U.S. payment processor.

Can I use a business debit card to fund my personal account?

No, business debit cards are not permitted.

Can I use a pre-paid Visa or Mastercard gift card?

No, pre-paid gift cards are not accepted at this time.

Can I remove my saved cards?

Of course! You can do this on mobile or web:

Mobile Web
  1. Initiate a debit card deposit.

  2. Tap Remove next to the saved card.

    remove_debit_card_on_mobile_2.jpg

  3. Tap Yes.

    remove_debit_card_on_mobile_1.jpg
What is 3DSecure?

3DSecure adds an additional security protocol to authenticate transactions. Authentication is bank specific. Please contact your banking institution if you have issues authenticating through the 3DSecure portal.

 

streamlinehq-shopping-bank-investing-and-banking-free-vector-samples-50.png Wire Transfer Deposits

Issues:

I do not see a Wire transfer option on the Holdings page.
If you do not see this option on the Holdings page of your Bittrex account, please make sure that:

  • your account has been successfully identity verified
  • you are located in a fiat eligible state and the ID on your Bittrex account reflects this (if not, please expand the next Issue on this list)

mceclip1.png

I am located in a fiat eligible state, but the ID on my account is from an ineligible state.
The following states are ineligible from performing fiat wire transactions on Bittrex:
  • Hawaii
  • New York
  • Vermont
  • Connecticut


If you performed identity verification on your Bittrex account using an ID from an ineligible location, (even if you are currently located in an eligible location), you would be unable to make fiat transactions on Bittrex.

To resolve this, you will need to provide proof that you are in an eligible location for fiat transactions. Here are instructions on how to do this based on your account type:

Personal Corporate
  • Provide us with a valid government ID and address in an eligible location, OR
  • To prove your trading activity occurs in an eligible location, provide us with a copy of your lease agreement showing your name and the eligible address, along with a copy of a new state ID.

    Note:

    If your original government ID submitted to Bittrex was a US passport, you will need to attach a copy of your equivalent state level ID.


FAQ:

What fees does Bittrex charge for wire deposits?
There are no fees from Bittrex on wire deposits. This and other important information can be found in this article.

Note:

Your bank may charge a fee for deposits and/or withdrawals.


If you have an issue or a question not listed here, or you need additional assistance, please contact Bittrex Support so we can assist! 

 

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